Refundable and Membership Standard Room Rates
You will be charged the nightly rate for reservations that are canceled at 2 pm on the day of arrival.
Cancellation is free of charge for guests until 2 pm day of arrival.
Any booking modifications, including date changes and/or full cancellation of your booking made after 2 pm on the day of arrival will be charged the nightly rate.
Any booking modifications requested after check-in are subject to availability and may be applicable to rate variations.
Payment will be taken upon check-in or prior to your arrival if arriving outside of reception operating hours.
Non-Refundable Weekly + Monthly Saver Rate Types
If you have booked an extended stay Rate Type, non-refundable terms apply, unless it is canceled within 24 hours after the booking is made.
Cancellations on Non Refundable rate plans may be eligible for a guest house credit valid for 12 months with the property be it the cancellation is made outside of 2 pm on the day of arrival.
Full payment will be taken at the time of booking.
Booking modifications, including date changes, are subject to availability and may see applicable fare differences applied. Extended Rate Plan modifications may be reduced however where a reservation falls below 7 nights, the nightly price per night will apply.
Non-Refundable bookings will be charged in full upon booking confirmation.
Long-term monthly stays will be required to pay a min of 2 weeks upfront, with the weekly rate payable on the same day each week thereafter.
This is to ensure we are always working 1 week ahead of stay.
Weekly and Monthly Saver Stays are non-refundable and cannot be split; these long-term price benefits are for consecutive nights only and cannot be used to allocate a nightly costing for extended bookings of lesser than 7 or 28 days.
No Show Policy
Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be canceled. If you have booked a rate eligible for a refund, you will incur a charge for those nights which fall within 24 hours of cancellation.
If you have booked any of the Non-Refundable Rates you will be charged the full cost of the booking.
For bookings made on all rate plans, modifications are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.
The difference between fares may be required in confirming such changes.
Group Reservations of 3 rooms or more
We require a 25% deposit at the time of the booking to hold the rooms.
This will be taken at the time of booking confirmation.
A further 50% is required 30 days prior to arrival.
The balance of 25% is payable 7 days prior to arrival. If the booking is canceled after the first payment and before the 2nd payment a cancellation fee applies. If the booking is canceled after the 2nd payment the 25% initial deposit is non-refundable.
After the final payment is made there are to be no changes or refunds. We are happy to work with guests on minor booking modifications prior to 7 days before the arrival date, availability dependent and in line with cancellation terms.